Help us make homes feel more like home
We're a small, remote team that believes good lighting and good service go hand in hand. If that sounds like you, we'd love to meet you.
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Real people, real impact
Every role here matters. You'll work directly with the people who shape the brand, move quickly without endless red tape, and see the difference you make for our customers every day.
- 01
A team that has your back
Every voice counts. You'll join a close-knit, supportive team where trust and helping one another come first.
- 02
Room to grow
We're growing, and you can grow with us. Expect the freedom to take initiative, build new skills and shape your own path.
- 03
Work that means something
Your work directly shapes how customers experience Hamelka: lighting and service they can count on.
Come build with us
Customer Support Representative
Be the friendly voice of Hamelka and make sure every customer feels genuinely looked after.
Customer Support Representative
Be the friendly voice of Hamelka and make sure every customer feels genuinely looked after.
As a Customer Support Representative, you're often the first point of contact our customers have with Hamelka. You'll handle questions about orders, products, shipping and returns with warmth and clarity, turning everyday problems into reasons for customers to trust us. The role is fully remote, and you'll work closely with the wider team to keep our service sharp.
What you'll do
- Answer customer emails and messages clearly, warmly and on time
- Resolve order, shipping and return questions from start to finish
- Spot recurring issues and flag them so we can fix the root cause
- Keep our help content and replies accurate and friendly
- Work with the team to keep response times fast and quality high
What we're looking for
- Excellent written and spoken English
- Calm, patient and genuinely helpful, even under pressure
- Strong attention to detail and good judgement
- Comfortable working independently in a remote setup
- Experience in e-commerce, home or customer support is a plus
What we offer
- A fully remote role with flexible, predictable hours
- A small, supportive team where your work is visible and valued
- Room to grow as Hamelka grows
Social Media Manager
Bring the Hamelka brand to life across social, grow our community and turn followers into customers.
Social Media Manager
Bring the Hamelka brand to life across social, grow our community and turn followers into customers.
As our Social Media Manager, you'll own how Hamelka shows up across social. You'll plan and create content, build a genuine connection with our community and use what you learn to keep getting better. You'll shape our brand voice, spot trends early and help turn an engaged audience into loyal customers. This is a creative, hands-on role with real ownership.
What you'll do
- Plan, create and schedule content across our channels
- Grow and engage our community every day
- Develop and protect a consistent brand voice and look
- Track performance and turn insights into better content
- Work with support and product to keep messaging aligned
What we're looking for
- A sharp eye for design, trends and styling
- Strong writing skills and a feel for brand voice
- Hands-on experience growing social channels
- Organised, self-driven and comfortable working remotely
- Basic content creation and editing skills are a plus
What we offer
- Creative freedom and real ownership of our social presence
- A fully remote role with flexible hours
- The chance to help shape a growing brand from the ground up
Don't see your role?
We're always open to talented people who want to be part of the Hamelka team. Tell us who you are, what you do best and how you'd like to contribute.
Send an open application